Complaint to a telephone company about a bill

Compatible region(s): Northern Ireland England Wales

This letter can be used to reject a landline or mobile phone telephone bill that is incorrect or excessive. You can use this letter when you have been incorrectly charged for calls or texts you did not make or that are duplicated, for services you did not request or receive, or for data you did not use. It can also be used if the bill has been miscalculated, agreed discounts have not been applied, you have been charged a handling fee, or a different tariff has been applied. This document is suitable for use in the United Kingdom.

Document service

Price: Free
  • Draft your document instantly by answering a series of easy-to-answer questions
  • Helpful explanation and guidance notes
  • Store, manage, track and print your document online

Included in this service:

Complaint to a telephone company about a bill (Guidance Notes)

Our use of cookies

We use necessary cookies to make our site work. We would also like to set some optional cookies. We won't set these optional cookies unless you enable them. Please choose whether this site may use optional cookies by selecting 'On' or 'Off' for each category below. Using this tool will set a cookie on your device to remember your preferences.

For more detailed information about the cookies we use, see our Cookie notice.

Necessary cookies

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Functionality cookies

We'd like to set cookies to provide you with a better customer experience. For more information on these cookies, please see our cookie notice.