Compensation claim about a hotel stay

Compatible region(s): Scotland Northern Ireland England Wales

Use this letter to complain to a hotel (or any other kind of guest accommodation) if any aspect of your stay:

  • wasn't provided with reasonable care and skill; or
  • didn't match the information you were given about it when you booked.

Depending on your circumstances, you may be able to use this letter to ask for any of the following:

  • A full or partial refund
  • Out-of-pocket expenses
  • Compensation for any loss of enjoyment you suffered from your trip.

Don't use this letter if:

  • your stay was part of a package trip; or
  • the hotel is outside of the UK.

If you booked a package trip with a provider operating in the UK, then you can use our Compensation claim about a package holiday instead (no matter where the hotel is).

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Compensation claim about a hotel stay (Guidance Notes)

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