Complaint to a restaurant about unsatisfactory service
Compatible region(s):
Scotland
Northern Ireland
England
Wales
If you recently went to a restaurant and received unsatisfactory service, you can use this letter to complain and seek compensation. The letter also includes an option to reclaim costs for ruined clothes or to reclaim any dry-cleaning costs, if staff spilt food or drink on your clothes. This document is ideally suited if the service charge was automatically included within your bill and the restaurant refused to deduct it. You can't use this document if your complaint is about the quality or standard of the food. This document is suitable for services bought by a consumer (not a business) in the UK.
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Complaint to a restaurant about unsatisfactory service
(Guidance Notes)