FAQ

General information

  • What is the difference between quick registration and full registration?

    If you start a 'Try for free' document, you will need to complete a quick registration. All you will need to provide is your name, email address and your chosen password. Should you choose to purchase a product, you will need to undertake a full registration which requires more details from you, e.g. your address. View our Privacy policy which explains how we use your personal information.

  • What is the difference between a 'document' and a 'document pack'?

    • A document will give you just that - one legal document or letter.
    • A document pack contains a number of related documents that are sold together, for example, a divorce pack, identity theft recovery pack or complaint letters pack.
  • I'd like to speak to someone about the Law Assistance service before I proceed, is this possible?

    Absolutely, just view our Contact us page for details of how to get in touch with us.

  • What makes Law Assistance different from other online legal services?

    Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable for your circumstances.

    Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

    All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you peace of mind that comes with knowing that your document is of the highest quality and legally sound.

    Finally, with all our documents you have the ability to try out the document free of charge.

  • Which documents are available?

    To view a list of available documents, simply browse to the related Personal law or Business law page, and select the area of law to which the document you are looking for relates.

    If you are unable to find the document you are seeking, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.

  • Can I reuse my documents?

    Unfortunately you will only be able to use a purchased document once; however, if you purchased a pack of documents or letters, you may be able to use certain documents more than once and this will be made clear in the document or pack description at the time of purchase.

  • How do I contact you?

    Just select the Contact us link that appears in the header throughout the website.

  • How can I try out your service?

    With all our document creation services you have the ability to try out documents free of charge by clicking on the 'Try for free' button located next to each document or pack.

    Furthermore, you can save your document (without purchasing it) by completing a quick registration - all you will need to provide is your name, email address and a password of your choice.

  • How do I find a document?

    There are several ways to search for documents and other services on the website:

    1. On the Personal or Business law home pages are a list of most frequently used services
    2. Browse to the Personal or Business law home pages and select the legal category in which your document might appear
    3. Search by entering a related keyword into the search box
    4. View the list of related documents and services that appears on pages within the law guide

    If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.

  • I cannot find the document I need

    If you are unable to find the document you are looking for, please contact our customer services team who will be able to advise whether the document is currently available on the site. If not, it might be a document that we are shortly planning to release to the site.

  • How are documents created?

    Most online legal services provide you with 'off-the-shelf' or 'flat form' legal documents that will be relatively inflexible to your particular circumstances. Our documents ask you a series of easy-to-answer questions, each with helpful explanations and often, examples. Based on your responses, our system drafts and tailors the required clauses to create a document suitable for your circumstances.

    Furthermore, each document has a set of comprehensive, yet easy to understand guidance notes providing an overview of the document, things you need to consider like the jurisdiction of the document and signing and witnessing the document, together with explanations of any terms you may not understand.

    All our documents and letters are created by top solicitors and barristers and are constantly reviewed and updated in accordance with changes in the law, giving you the peace of mind that comes with knowing that your document is of the highest quality and legally sound.

    Finally, with all our documents you have the ability to try out the document free of charge.

  • Can I obtain a VAT invoice?

    A VAT invoice will be sent to you by email for every document or pack purchased. If you have not received this, please contact our customer services team who will happily resend this to you.

  • What is your complaints procedure?

    We aim to please - but we know that sometimes things can go wrong. If you have a problem or complaint, please view our complaints procedure. You can also view this by clicking on the link in the footer of all pages across the site.

Using the service

  • Which web browser do I need?

    The website is designed to work in all current versions of Internet Explorer, Mozilla Firefox, Chrome and Safari. If you do experience any technical difficulties, please don't hesitate to contact our customer service team.

  • Why doesn't the document open in my browser?

    This may be because of a security setting in your web browser. If you still experience difficulty, please contact our customer service team who will be able to assist you.

  • My Account, My Services, My Documents - I'm confused!

    • My Account: Contains the personal details you entered when you registered with Law Assistance. From this section of the site you are able to view and/or amend any of these details.
    • My Services: Contains an overview of services you have purchased.
      • Summary: An overview of templates (you have purchased), and documents in progress.
      • My Templates: Here you can start to create new legal documents based on the legal templates you have purchased.
      • My Documents: This screen displays all default folders and folders created by you in which your documents are stored.
        • Free trials - documents you have created but not yet purchased
        • Bin - documents you have discarded (these will be permanently deleted after 30 days)
        • Other named folders - these are folders you have created and named
  • How can I see which documents I've tried for free, and which ones I've bought?

    When logged in, click on the 'My Services' link, followed by 'My Documents'.

    From this screen you are able to see any documents you have previously tried but not yet purchased. They will be stored in the 'Free trials' folder.

    After opening the folder by clicking on 'Free trials' you will be presented with a list of all of the documents you have tried for free. From this screen you have the ability to purchase any document, after which it will automatically be moved to 'In progress' on the Summary page.

    If you wish to start documents that you have purchased, simply go to the 'My Templates' folder and select 'Start'. Note that once you have started a document, it will automatically be moved to your 'My Documents' folder.

  • How do I print my document?

    Once you have logged into the website, visit the 'My Documents' section of the website and open the folder containing the document. Displayed on the right hand side should be all the documents contained within the folder you have opened. Click on 'Print preview'. This will open the document as a PDF file which you can either save or print.

  • What is Rapidocs®?

    Rapidocs® is our intelligent document automation technology which works by asking you a series of easy-to-answer questions. Based on your answers to these questions, your document is tailored to your circumstances.

    Each question is accompanied by explanatory notes designed to provide you with the information needed to answer the question correctly. Further guidance and legal information are available in the accompanying, comprehensive user notes.

  • I don't understand what a question means or is referring to

    Next to each question is a small '?' (question mark) icon that you can click on. A small pop-up window appears containing an explanation of the question and often providing an example. You can hide this explanation by again clicking once on the icon.

Payments and Refunds

  • How do I pay?

    We accept all major debit and credit cards, and payment is made via our secure payment server.

  • How do I get a refund?

    If you have purchased a document on Law Assistance, it comes with a money-back guarantee. If you are not happy with the document you have purchased, you may write to us for a refund within 14 days of the date you purchased it.

    For details of how to contact us, please see the contact us page.

  • How does the refund process work?

    If you are entitled to a refund, the full purchase price paid for a document or pack will be refunded back to the credit/debit card you used to make the original payment.

New users

You must be registered to make full use of this site.
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