Complaints and disputes

This part of the site provides legal information about your consumer rights and documents to help you deal with complaints and disputes resulting when something goes wrong with a supplier, be it a neighbour, restaurant, utility supplier, bank or even a solicitor.

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Accountants & surveyors

Compatible region(s): Northern Ireland England Wales
This pack contains the documentation necessary to complain directly about poor or delayed service by an accountant or surveyor, or to take the matter further and complain to the corresponding governing… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If you have employed an accountant to do some work for you, and they have not provided a satisfactory service, you can use this letter to make a complaint to them. An unsatisfactory service can relate to… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If you have found defects in a property that you recently purchased and these defects were not mentioned in the survey that you paid to be carried out on your property, use this letter to complain to the… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter if you have instructed an accountant to carry out some work for you, but they have not completed the work in a reasonable time. The document requests an explanation for the delay and… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this document to send a letter of complaint to an accountant's governing body. To use this document you should have already sent an initial letter of complaint to your accountant and either received a… Read more
Price: Free
Use this document to request mediation, conciliation or arbitration concerning a dispute you have with your accountant, e. g. a dispute over a bill or a dispute over poor advice. It is not suitable if… Read more
Price: Free

Buying goods

Compatible region(s): Scotland Northern Ireland England Wales
This pack provides you with a large range of document templates for dealing with a problem with goods you have purchased. It provides templates for requesting a refund, a replacement, or compensation in… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to seek a refund from your credit card company for goods costing between £100 and £30,000 that you purchased, or part purchased, that were not delivered or were faulty, not as described… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to ask for a refund if you've been left with a faulty item after the seller has tried to repair or replace it. This letter is suitable for requests about goods bought within the last 6… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter when a seller doesn't accept responsibility for a faulty item and tries to instead blame a manufacturer or developer. You're entitled to a repair, replacement, or - if you ask for it… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to ask for a refund from a seller where the seller has failed to deliver goods you purchased within the timeframe expected. This could mean not delivering by a specific date as set in your… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to ask for a refund or replacement if you bought something that didn't live up to its description. The description might have come through labelling, packaging, brochures, advertising or… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to complain about the poor quality of something you've bought. You can use it to demand a refund if you ask for it within 30 days and can prove there is a fault. After that, you can use it… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to ask for compensation from the seller when a faulty item causes damage to your possessions or property. You can ask for the cost of repairing the damage or, if that's impossible or… Read more
Price: Free

Debt, bankruptcy and liquidation

Compatible region(s): Scotland Northern Ireland England Wales
This letter is for situations where a person or business has said that you owe them money in relation to goods or services and you're in dispute over it. You can use it to try and settle the matter by… Read more
Price: Free

Holiday and travel

Compatible region(s): Scotland Northern Ireland England Wales
Use this letter to claim compensation from an airline or package seller for a flight delay or cancellation. You can also use it to claim compensation if you were denied boarding for your booked flight (e… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
Use this letter to complain to a hotel (or any other kind of guest accommodation) if any aspect of your stay:
  • wasn't provided with reasonable care and skill;… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
Use this letter to complain about problems with a package leisure trip or holiday. If some of the services you were promised weren't provided at all or provided in an unsatisfactory way, you may be able… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
Use this letter to complain about poor service on any kind of train journey, e. g. normal day-to-day journeys, sleeper services or special leisure or 'experience' journeys. Use it to claim a full or… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
If you lost your luggage during a flight, you can use this letter to complain and seek compensation from either an airline or a tour operator. You must wait at least 21 days after completing a Property… Read more
Price: Free

Motor vehicle complaints

Compatible region(s): Northern Ireland England Wales
This is a letter to a garage complaining about damage caused to your vehicle whilst it was in their possession for routine servicing or repair work. The letter suggests that the garage repairs the damage… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
This is a letter from a customer to a garage regarding substandard vehicle servicing. Use this letter where the original faults reappear following completion of the work and you subsequently get another… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this document to demand a refund from a dealer for a vehicle that has developed a serious fault within 30 days of purchasing and taking delivery. You should include with the letter a report from an… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to demand compensation from a careless driver to cover the cost of the excess of your insurance or for any uninsured losses. If this letter is unsuccessful, you should proceed in the small… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If a garage bills you for servicing or repairing a vehicle and that bill is much higher than the verbal estimate you were given and you did not agree to pay a specific amount or to a specific calculation… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter if you have been sold a faulty vehicle by a dealer. It sets out details of the faults and asks the dealer to repair the vehicle free of charge, referring to your rights under the Consumer… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Keeping your car on the road can be a costly process. This pack contains documentation enabling you to deal with all aspects of vehicle-related legal issues, complaining about poor quality of work done… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter where you have been sold a faulty vehicle by a dealer and been told by them that you need to complain to the manufacturer. You will need an independent report from an examiner detailing… Read more
Price: Free

Neighbour disputes

Compatible region(s): Northern Ireland England Wales
Use this letter to complain to a neighbour about excessive noise. You should keep a copy of this letter when you send it along with any other correspondence between you and your neighbour. You should also… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to accompany a surveyor's report confirming that damage has been caused to your property by the roots of a neighbour's tree. This should only be used if, having previously verbally… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If previous attempts to resolve a problem with a noisy neighbour have failed, use this document to send a letter to the local authority responsible for noise complaints. You should have already sent at… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to request that a neighbour trim the branches of a tree or plant which overhangs your property. Before using this letter, you should check with your local authority to ensure that there is… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
Use this document to send a letter of objection to a neighbour's proposed extension. The letter will allow you to object to the development on the ground(s) that you object to the purpose, the nature and… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Property, privacy and boundary issues make up the vast majority of concerns that people have with their neighbors. Most neighborhood disputes can be easily resolved through discussion, or in the worst… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter as an initial request to a neighbour to prune evergreen trees or plants that are more than 2 metres high under the Anti Social Behaviour Act, if it's obstructing light to your garden or… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to demand that an individual stops trespassing on your property. Before using this letter, you must have already asked the individual to stop trespassing on your property and they must… Read more
Price: Free

Other complaints and requests

Compatible region(s): Northern Ireland England Wales
Use this letter to demand compensation if you hired a removal company who damaged items of your property during a move. By law, a business is required to perform a service with reasonable care and skill… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If you have taken an item to a dry-cleaner and they have caused damage to it, you are entitled to claim compensation under the Supply of Goods and Services Act (and similar provisions in Scotland). This… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Where an insurance company has rejected a claim and you believe that this is a mistake, you can use this document to raise a complaint. This letter will begin a formal complaints procedure and can be used… Read more
Price: Free
Compatible region(s): England Wales
Use this letter to demand that your landlord repay your deposit if some or all or it remains unpaid after your tenancy ended. It applies to all residential tenancies in England, Wales or Northern Ireland… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
This is a letter to your bank giving them permission to disclose information about your account to a third party. Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
As an individual or a business, use this letter to give notice of a change of address to a third party. The document is suitable for use whether or not you have a contractual duty to notify the other… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If you wish to view or have copies of the medical records which are held at your doctor's surgery, you can use this letter to make a formal request. It is necessary to make this request in writing. You… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
If you feel your insurance company has incorrectly refused your claim on the grounds that the damage was caused by an event that isn't covered by your policy, this letter will raise a formal complaint… Read more
Price: Free

Restaurants

Compatible region(s): Scotland Northern Ireland England Wales
If you recently went to a restaurant and received unsatisfactory service, you can use this letter to complain and seek compensation. The letter also includes an option to reclaim costs for ruined clothes… Read more
Price: Free
Compatible region(s): Scotland Northern Ireland England Wales
If you have booked a table at a restaurant and they have failed to provide you with the table that you have booked, you can use this letter to send a complaint. To use this document, you must have either… Read more
Price: Free
Compatible region(s): England Wales
If you have had an unsatisfactory meal at a restaurant, you can use this letter to demand a full refund for the meal. You must have complained to a member of staff at the restaurant in order to use this… Read more
Price: Free
Compatible region(s): England Wales
This pack will enable you to contact a restaurant in relation seeking recompense if you are unsatisfied with your experience – that’s due to poor service, a booking they have failed to honour… Read more
Price: Free

Solicitors & barristers

If you want to make a complaint about a solicitor who has provided you with poor service, you can use this document to send a complaint letter. Poor service includes where the solicitor has not done what… Read more
Price: Free
Compatible region(s): England Wales
If you want to make a complaint about a barrister, you can use this document to send a complaint letter about poor service, professional misconduct and/or negligence. It can be sent either to the… Read more
Price: Free
Compatible region(s): England Wales
If you want to make a complaint about a licensed conveyancer, you can use this document to send a complaint letter about poor service, professional misconduct and/or negligence. It can be sent either to… Read more
Price: Free
Use this letter to forward the details of your complaint to the Legal Ombudsman about the poor service, negligence and/or misconduct of a legal service provider (a solicitor, barrister, licensed… Read more
Price: Free
Compatible region(s): England Wales
If your solicitor charges you more than what you expected, you can use this letter to request that they provide an itemised account of each of their charges. By having your solicitor justify each item of… Read more
Price: Free
Compatible region(s): England Wales
This pack contains a range of letters that can be used to write a complaint about a solicitor or barrister. The pack includes documents such as, Complaint to the Legal Services Ombudsman, Initial letter… Read more
Price: Free

Utilities

Compatible region(s): Northern Ireland England Wales
If you believe that your gas, electricity or water meter is registering inaccurately, you can use this document to send a complaint to your utility company. Before sending this letter, you must have… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
This letter can be used to reject a landline or mobile phone telephone bill that is incorrect or excessive. You can use this letter when you have been incorrectly charged for calls or texts you did not… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
Use this letter to seek compensation from an electricity distribution company (EDC) following an interruption to your supply. An EDC owns the electricity wires and cables that supply electricity to your… Read more
Price: Free
Compatible region(s): Scotland England Wales
If the gas supply to your premises has been interrupted, it must be restored within the period specified under the Guaranteed Standards set by Ofgem (Office of Gas and Electricity Markets). If they are… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
This letter can be used to demand compensation if your water company has interrupted or stopped your water supply and failed to restore it within 48 hours where emergency works to the strategic main… Read more
Price: Free
Use this document to request an official body to investigate a complaint you made to your water company in which you were unsatisfied with the response. To use this document, you should have already… Read more
Price: Free
Compatible region(s): Northern Ireland England Wales
This pack provides templates for dealing with issues with the supplier of your water, gas, electricity or telephone services in the event of a fault or a failure to meet expected standards. See the… Read more
Price: Free

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